Policy Version: 31st May 2026

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Thank you for checking out our cookie policy.  We are committed to ensuring that our website and its use of cookies and other technologies comply with UK laws on privacy and data protection. This policy sets out the types of cookies and similar technologies we use, the exact cookies used on our website, whether we are using any third-party cookies, how you can control our use of cookies, what their expiry dates are and how you can get in contact with us for more information.

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What are cookies?

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Cookies are small files of information, usually containing letters and numbers, that websites store on your browser, or the hard drive of your computer. Strictly necessary cookies do not require your consent under the Privacy and Electronic Communications Regulations (PECR), as they are essential for the operation of our website or to provide a service you have requested. Where these cookies involve personal data, we rely on our legitimate interests under Article 6(1)(f) UK GDPR.

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All other cookies will only be placed on your device with your consent. We obtain your consent via our cookie banner before placing any non-essential cookies. Consent must be freely given, specific, informed and unambiguous.

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Our website needs to use these cookies so we can understand what works well on our website, and what we can do to improve. These cookies also allow us to distinguish you from other website visitors, helping us to provide you with a seamless experience on our site.

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Do you use similar technologies?

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We may also use similar technologies such as local storage, session storage, pixels, tags, scripts or other technologies. These technologies operate in a similar way to cookies and may store or access information on your device. Where these technologies are not strictly necessary, we will obtain your consent before using them.

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We use the following cookie types:

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Essential Cookies: These can also be known as Strictly Necessary Cookies, and they’re very important for us to make sure our website runs as it should. As a result, these cookies are always automatically enabled, to make sure our website works sufficiently.

 

Some examples of uses of essential cookies include the distribution of website traffic across multiple servers, without the website speed being affected, enabling the use of a shopping basket and facilitating the check out process. These cookies are always active and cannot be disabled via our cookie management tool, as the website cannot function properly without them.

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Analytical Cookies: These can also be known as Performance Cookies, and they gather information about how website visitors use a website. These cookies help us to keep count of the number of visitors on our website, and also helps us to understand how these visitors use our website. This enables us to understand what works well on our website, and what doesn’t work so well, so we can continuously improve the site for visitors. These cookies are only activated where you provide consent via our cookie banner.

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Functionality Cookies: These make your experience on our website easier by remembering user preferences, and simplifying interactions. Some examples of what these cookies enable include remembering your language preferences, font sizes and your log-in details. These cookies are only used where you have provided your consent.

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Advertising Cookies: These can also be known as Targeting Cookies. These cookies track your visits to our website, including the pages you visit, and any links you have followed from said pages. This information is then used to display adverts to you, based on what we have learned about your preferences from these cookies. These cookies are only placed on your device where you have provided consent.

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Information collected through cookies and similar technologies may be processed by third-party providers (such as analytics or advertising partners), even where the cookies themselves are first-party cookies. These providers may use this information to help us analyse website usage or deliver relevant content or adverts.

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We do not control how these third parties use your data and recommend reviewing their privacy and cookie policies for more information. Some providers may transfer data outside the UK, and where this happens, appropriate safeguards will be in place.

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What exact cookies do you use on your website?

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We’ve provided a detailed breakdown below of all the cookies and other technologies we use on our website, and why we use them.

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Name and Type of Cookie

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Cookie Name: XSRF-TOKEN

Purpose: Cookie for fraud detection of calls

Duration: Session

Cookie Type: Essential

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Cookie Name: hs

Purpose: Security Cookie for Hive (legacy)

Duration: Session

Cookie Type: Essential

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Cookie Name: svSession

Purpose: Cookie for security, stability, and core site function

Duration: 12 Months

Cookie Type: Essential

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Cookie Name: SSR-caching

Purpose: Performance cookie for rendering

Duration: 24 Hours

Cookie Type: Essential

 

Do you use any Third-Party Cookies?

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Third party cookies are not set by us, but are set by other domains than the website you visit. These cookies are placed on website visitors’ devices by third-party outlets.

 

Common examples of these third parties can include social media platforms, analytical providers, and advertising networks.

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We do not use any third-party cookies or similar technologies on our website. All cookies used are first-party cookies and are set and controlled by us.

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We do not control the use of cookies by third parties and recommend reviewing their respective privacy and cookie policies for further information.

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Some third-party providers may transfer your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

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While we aim to keep the above lists accurate and up to date, cookies and similar technologies used on our website may change from time to time. As a result, the above lists may not always reflect all cookies in use at any given moment. We encourage you to review this policy regularly for updates.

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How can I control these cookies?

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You are able to control your use of cookies on our website. You can do the following:

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• Reject all non-essential cookies

• Select certain cookies you wish to use, and reject other cookies and;

• Deactivate the use of third-party cookies

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You can withdraw or change your consent at any time by clicking on "Decline All" on the cookie banner shown at the bottom of the website.

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To decide which cookies our website sets, click on 'Settings' on the cookie banner.

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Our cookie banner provides equal prominence to “Accept All” and “Decline All” options. Non-essential cookies are not pre-ticked and will not be placed on your device unless you actively opt in.

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Please note:

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• Rejecting non-essential cookies will not affect the core functionality of our website.

• Strictly necessary cookies cannot be disabled via our cookie tool.​

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You may also adjust your browser settings to block or delete cookies. However, blocking essential cookies via your browser may impact website functionality.​

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What is the Expiry Period for your cookies?

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Each cookie’s duration is set out above under "Name and Type of Cookie". Some cookies are session cookies (which expire when you close your browser), and others are persistent cookies (which remain on your device for a defined period).

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How often is this policy updated?

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We may update this Cookie Policy from time to time to reflect changes in legal requirements or the cookies we use. We recommend checking this page regularly for updates.

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How do I ask you for more information?

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If you’d like to learn more about our use of cookies, or if you have any questions, please get in touch with us on the following details: info@kochoserenity.com

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We will ensure we get back to you as soon as possible.

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You can also learn more about how we process your personal data in our Privacy Policy here